Goal: User testing to determine if navigation was on the right track
Texas One Stop was a new site that UT’s Enrollment Management was building for students with the goal of providing “everything related to registering for classes, financial aid, paying your bill, ordering transcripts and more.”
I worked with Enrollment Management to test the proposed navigation for the site.
Study Objectives
Better understand if the site navigation and architecture was set up in a way that was easy & intuitive for UT students to navigate.
Get overall first impressions of the site design
Uncover how the most important tasks were working for our users, and where there may be friction in the process.
User Test
Main Audience: Current UT Students
Testing Plan
I created this testing plan to test the site prototype
We also asked 25 students to view two different images for the hero image. We knew either image would work and not affect usability, so while most students preferred an illustration of the tower with the number “1” on it the Director ended up choosing the other image of students.
Findings
Total users tested: 9 students (also tested with 3 staff members who would use the site to help students with specific information)
Key takeaways
What was confirmed in the test?
Grades should go under “Student Records”
Other changes to consider
Students unsure what “Withdrawal” meant, suggest changing to “Withdrawal from University”
Many were looking for “What I Owe” and some of the other links they get when logging into MyUT, perhaps we need some direct links to the tasks they do most often
User Likes
Important Dates Calendar
Design and Layout
User Dislikes
No dislikes, just some areas that can be fixed with better naming
Memorable Quotes
Really like the “1” on the tower since the site is for One Stop
Hillary Ann Berquist 